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Need to email Producer Support? Access your shopping area, select the product and click on 'View Details', scroll to the bottom of the details screen and there will be the email what you need!

All registered products on the Braip platform follow the guarantee rules imposed by the Consumer Defense Code. REFUND GUARANTEE ARTICLE 49 'The consumer may withdraw from the contract, within a period of 7 days counting from its signature or the act of receiving the product or service, whenever the contracting of supply of products and services takes place outside the commercial premises, especially by phone or at home'. EXCHANGE OR RETURN GUARANTEE 'It is the supplier's obligation to return the full amount, including shipping. Some of them require the product to be properly packaged and sealed for the money to be refunded, but this is not included in the CDC! The Code never mentions the condition of the package as a necessary factor for the return, therefore, no establishment can demand this from the consumer'.

You will need to contact the Product Support directly via email as Braip does not handle the logistics of delivering goods, that is the responsibility of our producers. To find the email, go to the Braip Purchases Area, select the product you want to check the data for, click on 'View Details', and scroll down to find the email in the seller's data!

Getting your tracking code is very simple! Just go to the Braip purchase area, click on the product you want the tracking code for, and then click on 'Order Tracking' on this tab you will be able to copy the tracking code!

You will need to contact the Product Support directly via email as Braip does not handle the logistics of delivering goods, that is the responsibility of our producers. To find the email, go to the Braip Purchases Area, select the product you want to check the data for, click on 'View Details', and scroll down to find the email in the seller's data!